Your information privacy is our commitment
Here is a complete and transparent explanation of how your personal information is collected, stored, and kept secure on the xbeji platform.
Introduction & Scope of Application
This privacy policy applies to all users of the xbeji platform. Please read it carefully, as it describes important rights and obligations regarding your information.
xbeji is a trusted online gaming platform serving users in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.
This privacy policy ("Policy") describes how xbeji collects, uses, discloses, and protects your personal information when you use our website, mobile platform, and related services (collectively, the "Services").
By using our Services, you agree to the terms described in this Policy. If you disagree with any part of this Policy, please stop using our Services and contact our support team.
Scope of Application
This Policy applies to the following:
- Visiting and browsing the xbeji website
- Registering and managing an account on the platform
- Participating in any games or betting activities
- Managing financial transactions (deposits and withdrawals)
- Using customer support services
- Participating in promotional offers and bonus programs
Information We Collect
xbeji collects various types of information to provide you with a safe, reliable, and personalized service. A detailed breakdown of the information collected is provided below.
1. Identity Information
During account registration, we collect the following identity information:
- Full name (in Bengali and English)
- Date of birth (for age verification — only those aged 21 or above may register)
- National ID (NID) or passport number
- Current address
- Mobile number
- Email address
2. Financial Information
We collect the following information to process transactions:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Transaction history (deposits and withdrawals)
- Wallet balance and bonus information
3. Technical Information
When you use our platform, the following technical information is collected automatically:
- IP address and device identifier information
- Browser type and version
- Operating system
- Login time and session details
- Page visit history and navigation patterns
- Information collected through cookies and similar tracking technologies
4. Gaming Activity Information
To ensure a safe and fair gaming environment, we store:
- Game play history and betting details
- Win and loss records
- Promotional offer usage history
- VIP level and points details
Purpose of Data Use
xbeji uses your information only for specific, legitimate, and fair purposes. We process your information for the following reasons:
Account Management and Service Delivery
We use your information to create and manage your account, process financial transactions, provide bonuses and rewards, and ensure VIP program benefits. Accurate information is essential for smoothly handling all transactions, starting from a minimum deposit of ৳500.
Identity and Age Verification
We verify identity and age to comply with applicable regulations and to prevent minors from using the platform. xbeji provides services only to those aged 21 or above.
Fraud Prevention and Security
We analyze your information to detect and prevent suspicious activity, comply with anti-money laundering rules, and maintain the integrity of the platform.
Customer Support
When you contact us via live chat or by email at [email protected], we use your information to provide you with effective and timely assistance.
Platform Improvement
We analyze overall usage patterns to improve our service quality, add new features, and enrich the user experience.
Fulfilling Legal Obligations
We may use necessary information to meet applicable legal and regulatory obligations and to respond to lawful requests from government authorities where required.
Data Disclosure and Sharing
xbeji does not sell your personal information to third parties or disclose it for commercial purposes. However, in certain situations we may share your information with the following parties:
Service Provider Partners
We use trusted third-party services to operate our platform, such as payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), IT infrastructure, and security verification. These partners may only use your information according to our instructions and are bound by confidentiality agreements.
Game Software Providers
To ensure fair play, Pragmatic Play, Spribe, JILI, and other software providers may access a limited amount of transaction data where necessary.
Legal Requirements
We may share your information with relevant authorities when required by court orders, government directives, or other legal obligations. In such cases, we will always do our best to protect your interests.
Corporate Restructuring
In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity, but the terms of this Policy will remain in effect.
Important: xbeji never transfers your personal information to third parties for marketing or advertising purposes without your explicit consent.
Cookies & Tracking Technologies
xbeji uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.
Essential Cookies
These cookies are essential for the basic operation of the platform. They are used to maintain login sessions, verify security, and protect financial transactions. These cookies cannot be disabled, as the platform would not function properly without them.
Functional Cookies
These cookies are used to remember your preferences and settings (such as language selection and preferred payment method). They make each of your visits more convenient.
Analytics Cookies
We use analytics cookies to analyze platform usage and improve service quality. This information is completely anonymous and is not used to identify any individual.
Cookie Controls
You can control or delete cookies through your browser settings. However, please note that fully disabling cookies may prevent some important platform features from working correctly.
Data Security Management
xbeji applies the highest standard of technical and organizational measures to protect your information. The key components of our security framework are described below:
Encryption Technology
All your sensitive information is protected through SSL encryption technology. Every piece of data sent from your browser to our servers travels through an encrypted channel, making it unreadable to outside parties.
Access Controls
Only those staff and employees whose professional duties require it may access your personal information. They are all bound by confidentiality agreements and receive regular training.
Security Monitoring
Our expert team monitors platform security 24/7. Any unusual activity is identified immediately and the necessary steps are taken.
Data Retention Period
We retain your information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations. Even after an account is closed, some information may be retained for a specified period to meet regulatory requirements.
Response to Security Breaches
If your information security is compromised for any reason, we will notify you in a timely manner and take prompt steps to address the situation. We always believe in a policy of transparency.
Your Rights
As a registered user of xbeji, you have the following rights over your own information:
Right to Access Information
You can find out at any time what information we hold about you. To make this request, contact our customer support team.
Right to Correction
If any of your stored information is incorrect, you may request that it be corrected. Correcting inaccurate information is also in our interest, as it helps maintain the quality of your service.
Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.
Right to Object to Processing
In certain cases, you may object to the processing of your information. We will consider every objection seriously and take action in accordance with applicable law.
Right to Data Portability
You may request your information in a structured, machine-readable format. This right will be granted where technically feasible and legally applicable.
How to Exercise Your Rights
To exercise any of the above rights, you may contact us via live chat (available 24/7) or by email at [email protected]. We provide support in both Bengali and English.
Protection of Minors
xbeji strictly follows a 21+ age policy. Our platform is only for those aged 21 or above.
We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory during account registration, and our automated systems enforce this requirement.
If we learn that we have inadvertently collected information from someone under the age of 21, that information will be permanently deleted immediately and the associated account will be closed.
If parents or guardians learn that their child has registered on our platform, please contact [email protected] immediately.
Policy Changes and Updates
xbeji may update this privacy policy from time to time. Changes may be driven by new legal obligations, technological improvements, changes to services, or enhancements to security measures.
Notification of Changes
For significant changes, we will notify you in the following ways:
- Show notifications on the platform
- Send a message to the registered email
- Change the "Last Updated" date at the top of the page
What continued use means
If you continue using our platform after a policy update, it will be assumed that you agree to the revised policy. So please review this page regularly.
If you do not agree to the revised policy, please contact us with a request to close your account.
Contact Us
If you have any questions, concerns, or requests about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us:
Live Chat: Available 24/7, directly through the platform
Email: [email protected]
Language: Support is available in both Bengali and English
We generally try to respond to your requests or questions as quickly as possible. Complex privacy-related requests may require a little more time, but we treat every request with care.
Alongside this policy, we also encourage you to read our Terms & Conditions and Responsible Gaming policy — together they form the complete legal framework of xbeji.
Enjoy a safe gaming experience at xbeji
Your data is protected, your privacy is respected. With SSL encryption and fair play guaranteed, xbeji is always by your side.