All your questions answered at xbeji

xbeji currently supports five deposit methods — bKash, Nagad, Rocket, Upay and bank transfer (major banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount for each method is ৳500. Choose whichever option is most convenient for you.

Log in to your account, go to the Cashier section, and select bKash. Enter the amount (minimum ৳500), then complete the payment using your bKash app or the *247# code by following the on-screen instructions. Once the transaction is confirmed, your balance is usually credited within a few minutes.

xbeji does not deduct any additional processing fee. However, Nagad and other mobile banking services may apply their own service charges according to their policies. It is worth checking the fee details in your Nagad app before making a deposit. The minimum deposit amount is always ৳500.

First, check the transaction history in your mobile banking app to confirm the payment was successful. If it was, contact us via our live chat with the transaction ID or reference number. Network delays can sometimes take a few minutes; for unusual delays, the support team will resolve it promptly.

Bank transfers may take slightly longer than mobile banking methods, as they depend on the bank clearing process. After transferring, if you share the bank pay-in slip or reference number with the support team, they can help confirm the credit more quickly.

xbeji's customer support team is available seven days a week, around the clock — that is, 24/7. Even on holidays or late at night, you can send a message via live chat and a representative will respond.

xbeji's support team provides assistance in both Bengali and English. For players in Bangladesh, communicating in Bengali is the most straightforward and comfortable option.

There are two direct channels: (1) Live Chat — instant connection from any page on the site, and (2) Email — for complex matters, send a detailed message to [email protected]. There are no other channels, so please use the ones mentioned.

For a faster resolution, keep the following handy: your account username or registered email, the approximate time the issue occurred, the relevant transaction ID or reference number, and a screenshot of the issue if possible. This helps the support team assist you much more quickly.

xbeji has five VIP tiers in total:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.3% weekly cashback
• Gold — up to 0.5% weekly cashback
• Platinum — up to 0.6% weekly cashback
• Diamond — up to 0.8% weekly cashback

The cashback rate increases at each tier, and higher tiers come with additional exclusive benefits.

Playing regularly and staying active will automatically move you up to higher tiers. The more active you are, the sooner you can reach the next level. Activity across xbeji slots, live casino, and cricket betting all count toward progression. For more details, check the VIP page on the site or ask via live chat.

Each week, cashback is calculated based on your activity for that period and credited directly to your account. The cashback stays within the maximum rate set for your VIP tier. At the Diamond tier, you can receive up to 0.8% per week. Your account must be active and up to date to receive cashback.

Along with cashback, higher VIP tiers come with a dedicated account manager, priority customer support, early access to special promotions, and opportunities for exclusive rewards. These benefits are most extensive at the top Diamond tier.

After opening a new account, making your first deposit of at least ৳500 automatically adds a 120% bonus, up to a maximum of ৳20,000. For example, depositing ৳1,000 gives you a ৳1,200 bonus — making your total balance ৳2,200. No separate code is needed for the bonus.

No. The welcome bonus applies only once per player — at the time of the first deposit into the account. Attempting to claim the bonus by opening multiple accounts for the same person violates xbeji's rules and may result in account termination.

The wagering requirement is 10 times the bonus amount only — not the deposit. Example: if you receive a ৳1,200 bonus, you need to place bets totaling ৳1,200 × 10 = ৳12,000 before winnings from the bonus can be withdrawn.

Most games in xbeji's slots section count toward wagering. However, some live casino games or games from specific providers may have different rules. Check the bonus terms and conditions page for the exact list, or ask via live chat.

Yes, bonuses have a set expiry period. If the wagering requirement is not met within the specified time, the bonus may be cancelled. Read the detailed terms of the bonus offer carefully for exact expiry information, or speak with the support team.

In most cases, clearing your browser's cache and cookies resolves the issue. In Chrome: go to Settings → Privacy and Security → Clear Browsing Data → select Cached Files and Cookies, then clear. After that, refresh the page. If the problem persists, check your internet connection or try a different browser.

Game session data is stored on xbeji's servers, so once the connection is restored you can generally continue from where you left off. If a round was not completed at the time of the disconnection, the rules of the specific game provider apply. In such situations, contacting support will allow them to review the session details and assist you.

xbeji works on any modern device — Android and iOS smartphones, tablets, laptops, and desktop computers. No separate app download is needed; the full experience is available in the browser. The site works smoothly on all up-to-date browsers including Chrome, Firefox, Safari, and Edge.

Yes, xbeji is fully mobile-optimized. On a smartphone browser you can use login, deposits, withdrawals, slots, live casino, cricket betting, and customer support — everything. The screen adapts automatically to smaller displays, so no additional settings are needed.

On Android, open the site in Chrome, tap the three dots (menu), and select "Add to Home Screen". On iPhone, open it in Safari, tap the Share icon at the bottom, and select "Add to Home Screen" or "Add to Home Screen". This lets you access the site quickly, just like an app.